Refund policy

        This policy applies to purchases made through knifewearx.shop. It explains our voluntary process and the statutory rights normally available to Canadian consumers. Nothing in this policy limits rights that cannot lawfully be excluded.
        Changing your mind
        We offer a voluntary 30-day change-of-mind return period for eligible physical goods. The period begins on the day you, or a person you nominate other than the carrier, takes physical possession of the goods. For an order delivered in separate lots or pieces, it begins when the final lot or piece is received. Provincial or territorial law may provide additional, different or non-waivable cancellation rights.
        To cancel, email a clear statement to info@knifewearx.shop before the cancellation period expires. Include your name, order number, the item being cancelled and the date it was received. You may use any unequivocal wording; use of a particular form is not required.
        After notifying us, you must send the goods back without undue delay and no later than 30 days after the day on which you communicated the return request. Unless the goods are faulty, incorrect or otherwise non-conforming, you are responsible for the direct cost of returning them. Use a tracked service and retain evidence of dispatch. You remain responsible for taking reasonable care of the goods while they are in your possession.
        You may inspect an item as you would in a physical shop. We may reduce the refund to reflect a loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
        Refunds following cancellation
        For an approved eligible return, we will refund the price paid and the basic outbound delivery charge, if any. Because our default standard delivery is free, there is normally no outbound delivery amount to refund. We do not have to refund any additional amount paid for an enhanced or faster delivery option above the cost of standard delivery.
        We will issue the refund without undue delay and no later than 14 days after the earliest of: the day we receive the returned goods; the day you provide evidence that the goods were sent back; or, where no goods were supplied, the day we are informed of the cancellation. We may withhold a goods refund until the goods are returned or you provide evidence of return, whichever occurs first. Refunds are made to the original payment method unless expressly agreed otherwise, and no refund fee will be charged.
        Items excluded from change-of-mind cancellation
        Our voluntary change-of-mind return policy does not apply to:
        
          goods made to your specifications or clearly personalised;
          goods liable to deteriorate or expire rapidly;
          sealed goods not suitable for return for health-protection or hygiene reasons once unsealed;
          sealed audio, video or computer software once unsealed;
          goods inseparably mixed with other items after delivery; and
          other categories excluded by applicable law.
        
        An exclusion does not remove your rights if the goods are faulty, misdescribed or otherwise fail to conform to the contract.
        Faulty, damaged, incorrect or misdescribed goods
        Goods must be of satisfactory quality, fit for any purpose made known to us and match their description. If an item arrives damaged, is incorrect, appears unsafe or develops a fault, stop using it where continued use could create a risk and contact info@knifewearx.shop promptly. Provide the order number, a description of the issue and reasonable supporting photographs or video where helpful.
        Canadian consumers may have a short-term right to reject non-conforming goods within 30 days, subject to statutory rules. After that period, or where you choose not to reject, you may be entitled to a repair or replacement. If repair or replacement is impossible, unsuccessful, disproportionate or not completed within a reasonable time and without significant inconvenience, you may have a right to a price reduction or final rejection. Legal time limits and special rules may apply. We will pay reasonable return costs where goods are confirmed to be faulty, damaged on arrival, incorrect or misdescribed.
        Return process
        
          Email info@knifewearx.shop before returning an item.
          Wait for return instructions and the appropriate return destination. Do not send goods to an address shown on a shipping label without confirmation.
          Package the item securely, including accessories and documentation where reasonably possible.
          Remove personal data and account links from smart or connected equipment before return.
          Keep proof of dispatch until the matter is completed.
        
        This policy does not require a consumer to accept store credit instead of a refund where the law gives a right to money back.